Withdrawal Right and returns

Right of withdrawal

The customer will be able to withdraw from the conditions and therefore from the purchase contract for any reason, without the need to add reasons and without any penalty, within 10 (ten) days from the date of receipt of the products. To exercise the right of withdrawal, we kindly ask you to contact the customer service first at the e-mail e-commerce@calzoleriaharris.it. You will receive the authorization to proceed with the return and all the necessary instructions.
The gearbox or made is accepted only if the goods are returned integral, complete with all its parts and in the original packaging (envelopes and packs), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, second Normal diligence, without there being signs of usury or dirt.

Shoes shipped only in their box without further external packaging will not be accepted.

The only expenses due by the buyer for the exercise of the right of withdrawal pursuant to this article are the direct costs of returning to the supplier. To this end, it should be noted that the fine leather products delivered outside the European territory can only be returned if accompanied by the '' Cites' certificate issued by the competent body. To the buyer who must return this type of goods it is advisable to consult the competent bodies before shipping. The goods not regularly returned to customs will be refused and not reimbursed. The supplier will reimburse the amount due to the buyer following the withdrawal within 30 (thirty) days from the receipt of the communication of withdrawal on condition that within this term the goods have been returned in the original conditions and not worn. 

Gearbox

The supplier also grants the buyer the right to change the goods for size or for possible defects always within the same article. If for some reason you are not satisfied with the product you have purchased you can ask for a change or make a product available within 10 working days from the date of receipt of the package.
We kindly ask you to contact customer service first at the e-mail e-commerce@calzoleriaharris.it.
You will receive the authorization to proceed with the gearbox or made and all the necessary instructions.

 

The supplier reserves the right to request photographic tests before authorizing returns or changes for products that are lacking defective. In the event that the supplier are defective, the expenses necessary to bring the products to your warehouses will also be accepted. The gearbox or made is accepted only if the article is in the same conditions in which it has been received, therefore it must be perfectly intact, it must not be used, washed or modified. The guarantee applies to all products.
Shoes shipped only in their box without further external packaging will not be accepted. The buyer will take care to ensure the transport of the goods made per change; In the lack, in the event of theft or loss, the goods will not be refunded. We do not accept renders of items on sale or custom -made items. 
We remind you that transport costs are borne by the buyer. We recommend the use of a traceable service (therefore recommended, the Celere 3 of Poste Italiane or the express courier service) as the responsibility for delivery is borne by the sender.
After the Harris Shoes 1913 company has received the package and verified that all the requirements have been respected, you will receive the replacement article or the refund in the case of return.
IMPORTANT!! Enter the tax receipt inside the box

 

When to request the gearbox

It is possible to request the return or change of size of a product purchased only in the following cases (pursuant to Legislative Decree 206/2005):

- The product was not purchased on sale or promotion;

- the return must take place within 10 days from the date of the order;

- the product must be intact and not used;

Following the verification of the existence of the aforementioned conditions, we can send the product to the new measure requested in return or reimburse the amount (shipping costs excluded).

To start the return/change procedure, it is necessary to send a request to e-commerce@calzoleriaharris.it, we will contact you as soon as possible to provide you with the indications necessary for the procedure. If you have decided to make a return, you will be refunded the amount paid with the exception of shipping costs. If you have decided to make a change size, the new product will be sent to you at our expense. In any case, the transport costs for the return of the product originally purchased are borne by the customer.

 

NOTE: gearbox requests will not be accepted that do not refer to the only size gearbox and no changes in items will be accepted without the procedure indicated above has been previously followed.